Generally, SimpliSafe CCTV works with the wireless network which is provided to them by the base station. Similarly, you can’t use these security devices without a base station. Additionally, the base station is a primary component to connect your cameras to the home network but users sometimes face SimpliSafe base station not connecting to wifi, which is very common.
Furthermore, it is necessary to understand the reasons first before you head towards suitable fixes for this issue. In addition, we share this guide with you to understand that the SimpliSafe base station won’t connect to wifi. Here, we shed light on the root causes behind this issue and effective troubleshooting tips to fix them. So walk through it to find out more!
Why does the SimpliSafe base station not connect to the wifi network?
Moreover, while you are heading toward the primary fixes for resolving the base station not connecting to the wireless network, must take a look at the reasons behind this issue:
- Network bandwidth is set to be 5Ghz
- The base station is far away from the router
- Signal barriers
- Network SSID and password are exceeded 31 characters
- The router is customized to WPA2 or WPA2/3 mixed-mode
- Technical glitches and bugs
Troubleshooting Tips to fix SimpliSafe base station not connecting to wifi
Additionally, you are now aware of the primary reasons behind the base station not connecting to the wireless network. Moving forward, we share some effective troubleshooting tips to resolve the SimpliSafe base station won’t connect to wifi error. Let’s take a closer look beneath:
Change the network bandwidth
Sometimes network disconnecting errors may appear if the network frequency on the router is set to 5Ghz. So, it is recommended to change this to 2.4 GHz as the SimpliSafe surveillance system does not support the 5Ghz.
Place the base station closer to the router
When the base station is placed far away from the router or out of the router’s network range, then network connectivity errors appear for sure. So, it is mandatory to position the base station within the range of the router’s network.
Remove the signal interferences
Sometimes presence of the network barriers gives rise to the SimpliSafe base station not connecting to wifi errors. So, eliminate the signal obstructions, such as furniture, mirrors, microwaves, etc., or relocate your base station where the signal strength is strong.
Decrease the SSID name and password length
When you create the network name and passwords and the length exceeds more than 30-31 characters, then the base station can’t join the home network. Therefore, it is advisable to keep the network name and password within 30 characters.
Reconfigure the security settings on the router
When the router’s network security is set as WPA2 or WPA2/3 or mixed mode, then the SimpliSafe base station can’t connect to the network. However, the WPA3 security is not supported by the Simplisafe gadgets this time. So, it is important to change the security key according to the SimpliSafe security system requirements.
Contact your network service provider
Occasionally ISP authorities sometimes restrict access to the network with the new devices or there may be a local area network outage. Hence, it is a must to contact your ISP authority and follow the guidelines they will explain to you.
Power cycle the router
To eradicate the technical problems, network connectivity issues, or bugs on the base station, it is necessary to power cycle it. To do so, power off the base station and plug it out. After that, remove the battery by unscrewing the base cover and wait for 30 seconds. After that, put in the battery again and screw up the case.
Factory reset the base station
If nothing else works to resolve the network disconnectivity errors, then hard reset the base station. This will bring your surveillance device back to its default settings and you have to reconfigure it from scratch.
Final Words
All things considered, this brief guide will assist you with detailed information on the SimpliSafe base station not connecting to wifi. Here, you can explore the reasons behind this error and effective troubleshooting tips to resolve it. Hopefully, this post will help you to fix the error!